GPS Reviews: Employees Taking Greater Ownership

Situation

A distributor and installer providing automated doors as well as service and maintenance for commercial clients since 2005, employed GPS “to make the kind of changes to the business that I have long hoped for, but I have been unable to institute, either due to the lack of time or expertise, on my part, or that of the staff.”

Process

Having the GPS consultant on site and interacting with the management team and employees made change possible. She built a “solid foundation,” developing the systems and practices to make operations run smoother and boost revenue.

“Now that some well-defined processes are in place, everyone seems to have taken greater ownership of their jobs and I no longer feel that ‘it’s all on me.’

What is even more exciting is that I have seen significant changes taking place, even before we have begun to actually implement the employee incentive program, which we expect to be a real motivator and source of greater engagement for our employees. It has given me a new sense of purpose and determination to see it through, to find out how far we can really take this company.”

Result

“I am extremely satisfied with the work that our consultant has accomplished. I have seen a dramatic improvement in the way that we operate day-to-day and with the level of engagement that our employees have with their jobs and the company, overall.”  Patrick, President